SKILL FUTURE ACADEMY

Digital Transformation for SMEs

Future-Ready Business. Smarter Operations. Sustainable Growth.

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INNOVATIVE DESIGN

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Course Overview

In today’s fast-moving digital economy, SMEs must evolve to stay competitive.


Digital Transformation for SMEs is an HRD Corp Claimable program designed to help small and medium enterprises understand, plan, and implement practical digital transformation strategies to improve efficiency, customer experience, and business scalability.

This course focuses on people, process, and technology, guiding SMEs through a structured digital roadmap using real-world tools, automation systems, cloud platforms, and data-driven decision-making.

Participants will leave with a clear transformation blueprint tailored to their business.

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What You Will Learn

Digital Transformation Fundamentals

What is digital transformation

Difference between digitisation, digitalisation & transformation

Global & local SME digital trends

Process & Workflow Optimisation

Identifying manual vs automated processes

Improving productivity with digital tools

Workflow redesign for efficiency

Technology Adoption for SMEs

Cloud systems & software selection

CRM, ERP & automation platforms

Cybersecurity & data protection basics

Customer Experience & Digital Marketing

Omnichannel customer engagement

Digital customer journey mapping

Using platforms for brand growth & sales

Data & Decision-Making

Business data tracking & dashboards

Performance measurement using KPIs

Using data for strategic planning

Change Management & Digital Culture

Managing staff resistance to change

Building digital-ready teams

Leadership roles in digital transformation

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Module 1 – Digital Transformation Strategy for SMEs
  • Digital readiness assessment
  • Business digital maturity analysis
  • Defining SME digital goals
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Module 2 – Digital Tools, Automation & Customer Experience
  • Automation for operations, HR & finance
  • Digital marketing & CRM integration
  • Improving customer journey digitally
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Module 3 – Implementation, Change Management & Scaling
  • Digital project implementation roadmap
  • Talent & skills for digital transformation
  • Measuring ROI & transformation success
  • Group Workshop: Build Your SME Digital Roadmap

Program Duration

1 – 2 Full Days

Languages: English / Mandarin / Malay

Mode: Physical or Online

✅ HRD Corp Claimable

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Why Choose Skill Future Academy?

  • HRD Corp Certified Training Provider
  • SME-focused digital transformation expertise
  • Practical, implementation-driven learning
  • Experienced industry trainers
  • Customisable programs for different SME sectors
  • Post-training strategic consultation

Start Your SME Digital Transformation Journey Today — Register Now!

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CONTACT US


Office Address : Level 27 & 28, MVS North Tower, Mid Valley Southkey, 1, Persiaran Southkey 1, Southkey, 80150 Johor Bahru, Johor Darul Ta'zim

WhatsApp : +6018-779 1555

Phone : +6011-1190 1606

Email : cathrynnwong@thynkboundless.com